Privacy Policy

CustomsNet (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you visit our website www.customsnet.gr and use our services.

1. Information We Collect

We collect personal information that you voluntarily provide when you use our website, contact us, or request our services. This may include:

  • Personal Identification Information: Name, email address, phone number, company name, and other contact details.
  • Usage Data: Information about how you interact with our website, including IP address, browser type, and pages visited.
  • Cookies: We use cookies to enhance your user experience and gather information about website traffic and usage.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To provide you with our customs clearance and representation services.
  • To communicate with you regarding our services, respond to inquiries, and provide customer support.
  • To improve the functionality and performance of our website.
  • To comply with legal obligations and maintain accurate records for regulatory purposes.

3. Data Protection and Security

We take reasonable steps to protect your personal information from unauthorized access, use, alteration, or disclosure. We use industry-standard security measures, including encryption, to safeguard your data.

However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your data.

4. Sharing Your Information

We will not share, sell, or rent your personal information to third parties except as follows:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business and providing our services (e.g., web hosting, payment processing, etc.).
  • Legal Requirements: We may disclose your personal information if required by law or in response to legal processes such as subpoenas or court orders.

5. Your Rights

You have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of any inaccurate or incomplete personal data.
  • Deletion: Request the deletion of your personal data, subject to legal obligations.
  • Withdraw Consent: If we process your data based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at the contact details provided below.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, personalize content, and analyze website traffic. You can manage your cookie preferences through your browser settings.

7. International Transfers

As an international customs agency, your data may be transferred to and processed in countries outside of your own. By using our services, you consent to such transfers in accordance with this Privacy Policy.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will post the updated policy on our website and update the effective date at the top of the page. Please review this policy regularly for any updates.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

  • Email: info@customsnet.gr
  • Phone: +30 210 6080 791
  • Address: Str. Tobra 5, Agia Paraskevi 153 42 Athens, Greece
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